Lords' Privacy Policy — Your data is safe

Lords.best (referred to herein as "lords") places the highest priority on its users' privacy. This Privacy Policy explains what types of data lords collects, how that data is used, who it is shared with, and how lords keeps your personal information secure.

By creating an account or using lords, you agree to this Privacy Policy. lords believes every user has the right to know how their data is being used. That's why lords presents all information clearly and transparently.

This Privacy Policy applies to the lords.best website, the lords mobile app, and all lords services. It is in effect across every channel through which you interact with lords.

Lords only collects information that is necessary. To register and provide services on lords, the following types of data may be collected:

Lords only collects the information listed above — nothing more, nothing less. All data you provide on lords is stored on secured servers.

Lords uses your information only for specific, legitimate purposes and never misuses it. Data collected at lords is used for the following:

• Account Management: Your information is used to create, verify, and maintain your account on lords.
• Service Delivery: To ensure smooth operation of betting, payment processing, and other services on lords.
• Identity Verification: To complete the KYC process and prevent fraud on lords.
• Customer Support: The lords support team uses your information to assist you.
• Service Improvement: User experience data is analysed to improve the lords platform.
• Legal Compliance: lords uses information to meet legal requirements from government and regulatory authorities.
• Security Assurance: To detect and prevent suspicious activity on lords.
• Marketing Communications: If you have given your consent, lords uses your information to keep you informed about new offers and promotions.

Lords does not sell your personal information to third parties. lords may share data only in the following limited circumstances:

• Payment Providers: lords shares the necessary information with approved payment partners — including Mobile Pay, Nagad, and Rocket — to process transactions.
• KYC Partner: lords shares information with approved KYC service providers to verify your identity.
• Law Enforcement: lords may provide information to government or regulatory authorities upon lawful request.
• Fraud Prevention: lords may notify the relevant authorities if suspicious financial activity is detected.
• Business Transfer: In the event of a merger or acquisition, the new party will be bound by lords' privacy policy.

Before sharing any data with third parties, lords enters into strict confidentiality agreements with them. lords ensures that its partners also keep your information secure.

Lords uses cookies and similar technologies to improve your experience on the lords website and app. Cookies help lords remember your preferences and personalize its services.

• Essential Cookies: Essential for lords to function properly. Without these cookies, lords cannot operate as intended.
• Performance Cookies: lords collects data to understand how well its platform is performing.
• Functionality Cookies: To remember your language preference, login state, and other settings on lords.
• Analytics Cookies: User behaviour is analysed to improve lords' services.

Lords protects your data to the highest industry standards. lords' security systems are continuously updated to address emerging threats.

• SSL Encryption: lords uses 256-bit SSL encryption to keep all data transfers secure.
• Secure Servers: All lords data is stored in high-security data centres where unauthorised access is completely prevented.
• Two-Factor Authentication: Enable two-factor authentication on lords to keep your account even more secure.
• Regular Security Testing: lords conducts regular security audits to identify and address any vulnerabilities.
• Staff Training: All lords staff are trained in data protection and strictly adhere to our privacy policy.
• Data Breach Response: In the event of a data breach, lords will immediately notify all affected users.

Lords does not retain your data longer than necessary. lords' data retention policy is as follows:

• Account Information: For as long as your lords account remains active, and for 5 years after it is closed.
• Transaction Records: lords retains financial transaction data for up to 7 years as required by law.
• Cookie Data: lords session cookies are deleted when you close your browser; persistent cookies last up to 1 year.
• Customer Support Records: lords retains support contact history for up to 2 years.

Once the retention period expires, lords securely deletes or anonymizes your data. lords never holds on to information it no longer needs.

Lords believes every user should have full control over their own data. At lords, you have the following rights:

Lords strictly prohibits providing services to anyone under 18. lords never knowingly collects data from minors.

• Age is verified at the time of registration on lords.
• If a minor registers an account with lords, the account is immediately closed and all associated data is deleted.
• If a minor's account is identified on lords, lords may report it to the relevant authorities.

Lords may update this Privacy Policy when necessary. For any significant changes, lords will post a notice on the website and send an email to your registered address.

Lords recommends that you visit this page regularly. Continued use of lords after any changes will be taken as your acceptance of the updated policy. lords always displays the date of the latest update at the top of the page.

For any questions or complaints about lords' privacy policy, please contact lords' data protection team:

• Email: support@lords.best
• Help Center: lords.best/help-center
• Response Time: lords aims to respond within 72 hours.

Lords takes your privacy concerns seriously and is committed to resolving them.